FORMAT
The restaurant format is self-service with no waiters or
waitresses utilized. Customers place their orders at a serving
counter, simultaneously paying for their order and receiving
their food and beverages. Most Tommy's locations are open
24 hours a day.
The restaurants all share common elements associated with
the Tommy's theme. Among these are: paper towels in place
of napkins, basic employee uniforms (white shirts, aprons,
and baseball caps), Pepsi-cola, and "watchwhile you wait"
service. In addition, the original Tommy's on Beverly features
canned soda-pop in old fashioned coolers. Customers help
themselves by the "honor system". Although it would be
considerably more profitable to sell syrup-based fountain
drinks, the original stand has remained the same to preserve
the original flavor of the location.
Another trademark of Tommy's Los Angeles, is the stand-up
counters alongside the building. There are no tables or
chairs to be found on the premises. Customers eat at these
counters which serve as part of the festive atmosphere.
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