FORMAT

The restaurant format is self-service with no waiters or waitresses utilized. Customers place their orders at a serving counter, simultaneously paying for their order and receiving their food and beverages. Most Tommy's locations are open 24 hours a day.

The restaurants all share common elements associated with the Tommy's theme. Among these are: paper towels in place of napkins, basic employee uniforms (white shirts, aprons, and baseball caps), Pepsi-cola, and "watchwhile you wait" service. In addition, the original Tommy's on Beverly features canned soda-pop in old fashioned coolers. Customers help themselves by the "honor system". Although it would be considerably more profitable to sell syrup-based fountain drinks, the original stand has remained the same to preserve the original flavor of the location.

Another trademark of Tommy's Los Angeles, is the stand-up counters alongside the building. There are no tables or chairs to be found on the premises. Customers eat at these counters which serve as part of the festive atmosphere.

PREVIOUS | NEXT